FAQ

Thanks for shopping at Jaem in Seoul!

Due to our high demand and customer satisfaction rate, we have strictly no returns, refunds, or exchanges on our products.
In most cases, ALL SALES ARE FINAL.
The reason why we don't allow refunds and returns are because our items are very limited and tailored to you.
Please make sure you are ordering the correct item, size, and color. Please make sure to read the measurements that may apply. If there are any problems at all and if you need assistance, please contact us immediately and we will get back to you as soon as possible. If you are ordering more than one item, sometimes they are shipped separately because of different vendors, please be patient as we will email out tracking numbers when made available.

Contact Us:
Email: kpop@jaeminseoul.com
Facebook: @jaeminseoul
Instagram:@jaeminseoul
Twitter: @seouljaem
WeChat:@jaeminseoul

What forms of payment do you accept?
We accept all major cards (Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards) and PayPal.

Do you guys offer Gift Cards? 
Not right now.
 

What are your shipping costs?
Standard Shipping for $4.95 U.S. ($6.95 for Canada, $8.95 for Europe & $9.95 for Australia)

Standard Shipping for Jaemboxes may vary due to customs and duty tax. (US: $4.95, CA: $8.95, EU: $11.95, AU: $12.95)

*Free shipping over $50 on qualifying purchases only. Excludes Free item purchases.
**Note this does not include processing and handling time. Questions about turnaround time please review below.

How long does shipping take?
We use UPS Mail Innovations. The package is delivered to your door by USPS. You will get your packages on average 1-2 weeks. You will also receive notification and tracking information when your order has shipped. This only applies to the following items: T-shirts that are made in the USA.

All other products may take up to 2-4 weeks for the US & Canada and 3-5 weeks for all other countries to be shipped to you, due to high demand! All other items ships from our international warehouse.

*We are NOT liable for order packages once they have been delivered and processed. If your address happens to be incorrect, please notify us as soon as possible so we can update and let our vendor partners know.

Why didn't my posters arrive with the rest of my order?

Posters are packaged and shipped in separate carrier tubes to ensure quality of the products. For unknown reasons, they typically arrive a few days later than the rest of the purchased items. Please be patient! You can continue to check for updates on your poster shipment at USPS.com. Tracking numbers will be sent to the email address associated with your account.

Why is my tracking number showing up or not available?                           When tracking number are given and sent out, it takes about 5-10 business days to show up in the system. Not all carriers always update their parcel statuses. If you have questions about your tracking or where your order is you can contact us and we can try our best to find out for you.

How long is turnaround time?
During off-peak months US T-shirt orders are processed within 5-6 business days and ready for shipping. During peak seasonal months, orders are processed within 9-12 business days and ready for shipping. These products are being printed on demand, therefore, these products take time to process, print and ship to them out to you.

Once payment is confirmed, it may take up to 7 business days (excluding weekends) to prepare your order. The estimated standard shipping to US & Canada is 2-4 weeks. Everywhere outside of the US may take up to 3-5 weeks. 

If you experience any problems, please feel free to contact us! We are here to help.

I received a damaged/defective item...

*We are NOT liable for items with manufacturer's defects. If you have problems with the items please contact us so that we can try our best to resolve the issue.

*We are NOT liable for any item/package damages incurred during transit.

*Returns/Refunds won't be accepted if the box is damaged but the item still works and is not defective.

Do you guys offer returns and/or exchanges?
Our policy lasts 30 days on specific items purchased. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Only exception for a return is making an error on our end. We suggest keeping the item otherwise. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. These items only included our T-shirts that are Made in the US.

Additional non-returnable items:
Gift cards (when available)
Most items from our international partners


To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kpop@jaeminseoul.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) - Only applies to US made items.
If for any reason you are not happy with the size of the garment you ordered we will provide a one time exchange either one size up or one size down from the original order. In order to receive a replacement product you need to simply provide us a picture of the product in question and the name on the order and email it to customerservice@teelaunch.com.

What we need to make a replacement order:
Please provide the customer name and email.
Please provide the order number
Please provide picture of wrong/ damaged item.
Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this we will print a replacement product and send it right out!

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@teelaunch.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your T-shirts made in the USA, you should mail your product to:
Attn: Returns
1100 E. 15th Street
Sioux Falls, SD
57104

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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